Terms & Conditions

Customer Care

The Purchaser should inform A Gift Basket from Heaven immediately of any issues, either by telephone: 07958 766 031 or email: orders@agiftbasketfromheaven.co.uk

We will investigate any issues as soon as they are brought to our attention and will endeavour to respond to all email enquiries within two working days.

Gift Basket Substitutions

While we always endeavour to keep photography and descriptions as accurate as possible, A Gift Basket from Heaven reserves the right to substitute any items included in hampers for items of equal or greater value if those listed in the descriptions are out of stock or unavailable at the time of ordering. Please inform us prior to purchase if you are unwilling to accept substitutes.

Hamper contents can vary slightly from the image displayed so please see the product descriptions for full details. Any props shown in photographs are not included in the gift unless specifically listed.

Please review the following information that is held on you in accordance with GDPR.

o Payment and transaction data
o When you purchase our products
o When you apply for a refund
o When you talk to us on the phone or online
o When you use our websites
o In emails and Newsletters
o In customer surveys
o If you take part in our competitions or promotions
o Information you provide to us by filling in forms on our site

Data from third parties we work with:
o Card associations
o Retailers
o Courier Services
o Paypal
o Social networks
o Fraud prevention agencies
o Government and law enforcement agencies